Texts and email
What we send, how to stop it, and why we ask for a code.
What we send
Email carries the things you need: a receipt, a pickup code, a reminder before a pickup window, and a message if something you bought turns out to be gone.
Text messages carry the same short, urgent things, and only if you asked for them. We never text advertising.
Why we text you a code first
Before we text you anything else, we send a six digit code and ask you to type it back. It expires in ten minutes.
This is not bureaucracy. One mistyped digit and somebody else entirely starts getting pickup codes for a sofa they have never heard of, with no way to make it stop except replying STOP to a service they never joined. Checking the number is how that person is protected.
Stopping them
Reply STOP to any text and they stop immediately. Your phone company blocks them at their end, so it works whatever we do.
You can also turn texts off in Settings. If you replied STOP, the setting cannot switch them back on by itself: text START to the number we messaged you from first.
Every marketing email has an unsubscribe link that stops that kind of email without stopping your receipts.
Also worth reading
- How buying worksWhat happens between finding something and taking it home.
- Picking things upMeeting the seller, doorstep handovers, and the pickup code.
- Listing your first thingA photograph, a price, and what happens in between.
- What it costsFree to list. A percentage only when something sells online.
- Getting paidWhat Stripe needs from you, and when.
- Where your sale shows upWhy a sale has a pin, or does not.
- Selling foodWhat Michigan allows, and what that means here.
- Leaving things on the porchLeaving things out, the $50 limit, and who carries the risk.